Customer Service
3 Gems Tack's customer service goal is simple: We are committed to providing our customers total satisfaction by providing very PERSONALIZED service every time. Guaranteed.
Contact Us
FASTEST METHOD email us at 3GT@3GemsTack.com
Email gives us time to research your question. We check our email just about 24/7 with reply time in a few hours to sometimes minutes!
Please reserve phone calls for URGENT issues.
SHIPPING
3 Gems reserves the right to choose the method of shipping based on time and cost. We use UPS, FedEx and USPS.
Orders placed before 10:00am(CST) will be processed the same day.
Any orders placed after 10:00am(CST) will be processed the following day.
The time the order was placed with determine arrival dates.
Please keep this in mind when requesting rush shipping such as OVERNIGHT, 2nd DAY and 3rd Day.
SHIPPING TIME
Fedex Ground - 7 to 12 days
3rd Day - 3 days from order date if placed before 10:00am(CST)
2nd Day - 2 days from order date if placed before 10:00am(CST)
OVERNIGHT - Next day (guaranteed before 5pm) if order is placed before 10:00am(CST)
To obtain the status of an order, enter the confirmation number and click Go!.
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